Statement of Impartiality


TSI Quality Services (“TSI”) provides an objective and balanced certification audit and awarding service. Impartiality is a key component of our business ethics. We adhere to transparent procedures based on ISO 17021 and ISO 17024, which contain built-in checks to manage and regulate the services we provide to all clients.

We recognise the following as threats to our impartiality:

  • Self-interest threats: threats that arise from an individual or organisation acting in their own interest. For example, one potential threat to certification impartiality is financial self-interest.
  • Self-review threats: threats that arise from a person or body reviewing work done by themselves. Auditing the management systems of a client to whom the certification body provided management systems consultancy would be a self-review threat.
  • Familiarity (or trust) threats: threats that arise from a person or body being too familiar with or trusting of another person instead of seeking audit evidence.
  • Intimidation threats: threats that arise from a person or body having a perception of being coerced openly or secretively, such as a threat to be replaced or reported to a supervisor.
  • Financial impropriety threats: in addition to the threat of financial impropriety identified in the first bullet (above), TSI also recognises that given at least part of the TSI’s revenue is received by clients paying for certification, this is also a potential threat to impartiality at an organisational level.

TSI operates an independent Impartiality Committee. The Committee oversees TSI’s activities with a specific focus on our maintenance of objectivity and impartiality. The Impartiality Committee has clear operating Terms of Reference, which include the right to report infringements to TSI’s accreditation body. As a minimum, TSI conducts a yearly impartiality risk analysis (including a meeting of the Impartiality Committee).

Every TSI employee has the responsibility to comply with the process and guidelines for impartiality. This obligation extends to TSI’s audit outsourcing partners and invigilation partners and is a clause included in the legal agreement put in place with such partners.

Any instance where an employee, outsourced partner or customer feels there is a threat to impartiality, they are welcome to raise the concern directly to TSI’s general manager: David Shannon (